Last Updated: July 17th, 2026
These Terms of Service ("Terms") govern your access to and use of columbia-restoration.com (the "Site") and any services requested through the Site. By using the Site or submitting a service request, you agree to these Terms. If you do not agree, please do not use the Site.
Columbia Restoration operates as a referral service connecting property owners in Maryland with independent, licensed restoration contractors in our network. Restoration work at your property is performed by these independent contractors, not by Columbia Restoration directly. Contractors carry their own licenses, insurance, and certifications applicable to the services they perform. Columbia Restoration facilitates the connection, handles initial communication, and may assist with insurance coordination — but does not itself perform restoration work.
We make reasonable efforts to connect you with qualified contractors and to represent our services accurately. However, we do not guarantee specific outcomes, response times beyond stated efforts, or the availability of any particular contractor. Response times such as "within the hour" reflect typical dispatch capability and are not contractual guarantees.
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site. Prohibited activities include:
All content on the Site — including text, graphics, logos, images, and code — is owned by or licensed to Columbia Restoration and protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from Site content without prior written permission.
The Site and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of content. We do not warrant that the Site will be uninterrupted, error-free, or free from viruses or other harmful components.
Information on the Site — including timelines, cost ranges, and process descriptions — is provided for general informational purposes only and does not constitute professional advice for your specific situation. Consult a qualified professional for advice specific to your property and circumstances.
To the maximum extent permitted by applicable law, Columbia Restoration, its owners, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Site or any services facilitated through the Site — including but not limited to damages for lost profits, lost data, property damage, or business interruption. Our total liability for any claim related to the Site or services shall not exceed one hundred dollars ($100.00).
Restoration work is performed by independent contractors. Columbia Restoration is not responsible for the workmanship, quality, timing, pricing, or conduct of any contractor. Claims regarding restoration work should be directed to the contractor performing the work.
You agree to indemnify and hold harmless Columbia Restoration, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Site, violation of these Terms, or violation of any third-party rights.
Any dispute arising from these Terms or your use of the Site shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in Howard County, Maryland. You waive the right to participate in class actions or class arbitrations. Small claims court disputes are exempt from this arbitration requirement.
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Howard County, Maryland.
We may update these Terms periodically. Updates are effective when posted with an updated "Last Updated" date. Continued use of the Site after changes indicates acceptance of the updated Terms.
Questions about these Terms can be directed to:
Columbia Restoration
9861 Broken Land Pkwy, Suite 310
Columbia, MD 21046
Email: info@columbia-restoration.com
Phone: (410) 645-03-33