Privacy Policy

Last Updated: July 17th, 2026

This Privacy Policy explains how Columbia Restoration ("we," "us," "our") collects, uses, shares, and protects information about you when you visit columbia-restoration.com or request our services. By using our website or submitting a form, you agree to this Privacy Policy.

Information We Collect

We collect the following information when you contact us or request an assessment:

• Contact information: name, email address, phone number
• Property information: address of the property requiring restoration, description of damage
• Communication content: messages you send us by form, email, or phone
• Technical data: IP address, browser type, device information, pages visited, referral source
• Cookies and similar tracking technologies (see Cookies section below)

We do not intentionally collect information from anyone under the age of 13. If you believe we have inadvertently collected such information, please contact us to have it removed.

How We Use Your Information

We use collected information to:

• Respond to your service requests and provide restoration assessments
• Connect you with qualified restoration contractors in our network
• Communicate with you about your request or scheduled service
• Improve our website and services
• Comply with legal obligations and enforce our Terms of Service
• Send occasional service-related updates (you can opt out anytime)

How We Share Your Information

Your information may be shared with:

• Licensed restoration contractors in our partner network who fulfill service requests in your area
• Service providers who help operate our website, forms, analytics, and communications infrastructure
• Legal authorities when required by law, court order, or to protect our rights and safety
• Insurance providers or claim adjusters, when relevant to processing your restoration claim

We do not sell your personal information to third parties for their independent marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve user experience. We may use third-party analytics services such as Google Analytics, and advertising pixels from platforms including Google Ads and Meta. You can control cookies through your browser settings — disabling cookies may affect site functionality.

Your Rights

Maryland Residents

Under the Maryland Online Data Privacy Act (MODPA), Maryland residents have the right to: (1) confirm whether we process your personal data, (2) access the personal data we hold about you, (3) correct inaccurate data, (4) delete your personal data, (5) obtain a portable copy of your data, and (6) opt out of targeted advertising or sale of personal data. To exercise these rights, contact us at info@columbia-restoration.com.

California Residents

Under the California Consumer Privacy Act (CCPA/CPRA), California residents have similar rights, including the right to know what personal information we collect, delete it, opt out of sale or sharing, and non-discrimination for exercising these rights. Contact info@columbia-restoration.com to submit a request.

Other State Residents

Residents of Virginia, Colorado, Connecticut, and other states with active privacy laws have similar rights. Contact us to submit a request.

Data Security and Retention

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No electronic transmission or storage system is 100% secure — while we work to protect your information, we cannot guarantee absolute security. We retain personal information as long as necessary to provide services and comply with legal obligations, typically for the duration of our engagement plus applicable retention periods required by law.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy periodically. Updates are effective when posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes indicates acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or requests regarding your personal information can be directed to: